Shipping Information

Shipping Policy

Order Dispatch and Delivery

Dispatch Time: We strive to dispatch orders within one working day. If you place your order before 12 PM from Monday to Friday, it will be dispatched on the same working day. However, orders placed on a Friday (after 12 PM), Saturday, or Sunday will be dispatched on the following Monday, excluding bank holidays and busy periods. During busy periods, we aim to dispatch your order within 48 hours.

Important Notice:

Royal Mail Delays Please note that due to Royal Mail's industrial action, there may be delays with certain shipments starting from 26/08/2022.

Delivery Time:

You can expect to receive your parcel within 2-4 working days, excluding bank holidays. For customers in Northern Ireland and the Highlands and Islands, delivery may take an additional day. If you choose DPD Express, please allow 1-2 working days for delivery. (Working days refer to Monday-Friday).

Tracked 48 Service Clarification:

Please be aware that "Tracked 48" does not guarantee delivery within 48 hours. It is simply the name used by Royal Mail for their tracking service.

Order Tracking:

To track the status of your order, please use the tracking link provided in the email you received at the time of dispatch. If you can't find the email, kindly check your junk/spam folder.

Free Shipping* Details:

Our free shipping offer is exclusively available to customers within the United Kingdom who choose Royal Mail Tracked 48 as their shipping method.

Please note that there may be occasional delays with courier services that are beyond our control. If you encounter any issues with your order, please don't hesitate to contact us.